Warranty & Repair


DO NOT MODIFY YOUR AIR RIFLE

CAUTION – The components of your airgun were engineered and manufactured to deliver optimum performance.  Any modification or tampering with your airgun may cause a malfunction and will VOID THE MANUFACTURER’S LIMITED WARRANTY.

Hatsan’s trigger should NEVER be adjusted or modified outside the normal range of the installed trigger assembly system.  Modifying, reconfiguring, or using 3rd party parts on or beyond the factory installed trigger assembly configuration indicates tampering and VOIDS THE MANUFACTURER’S LIMITED WARRANTY.  Contact HatsanUSA, Inc. via our Customer Service Form with any questions.


Warranty & Repair

New Hatsan Air Rifles have a One (1) Year Limited Warranty against manufacturing defects or workmanship.  The product is warranted to the original retail customer for one (1) year from date of purchase.   A copy of the original purchase receipt is required for warranty repairs.  This warranty is non transferable.

Warranty Claims and RepairFor U.S. retail customers only.  Use our Customer Service Form to file a repair or return request.  This form is available under the Warranty / Safety tab at the top of the website.  You can also call HatsanUSA, Inc at (877) 278-4448 x201.    If it is determined a return is necessary, a Return Authorization Number will be issued and the appropriate shipping address will be provided at that time.   For more information on the RMA process, please visit our FAQ page.

Implied Warranties – Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of One (1) year from date of retail purchase.  Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.  To the extent any provision of this warranty is prohibited by federal, state, or municipal law which cannot be preempted.  It shall not be applicable this warranty gives you specific legal rights and you may also have other rights which vary from state to state and country to country.

What is not covered – The following is not covered.

  • Minor blemishes or cosmetic defects that do not affect the performance or functionality of the gun.
  • Shipping Charges to HatsanUSA, Inc. for defective product
  • Damages due to improper packaging when returning items to HatsanUSA
  • Damages caused by abuse or failure to perform proper maintenance
  • Damages caused by modification or tampering with the gun
  • Consequential damages or incidental expenses
  • Property Damage

Some states do no allow the exclusion or limitation of incidental or consequential damages, so this may not apply to your circumstance.